“HRI Assurance Services, its Directors, Managers, Staff and others involved in the Certification of Organisations fully understand the importance of impartiality in undertaking its Certification Activities. HRI Assurance Services will therefore ensure that in its dealings with clients or potential clients, all employees or other personnel involved in Certification Activities are, and will remain, impartial. To ensure that impartiality is both maintained and can be demonstrated, HRI Assurance Services has identified and risk assessed all relationships which may result in a conflict of interest or pose a threat to impartiality.”
Complaint/ Appeal received by HRIA.
Within 24hrs GM will acknowledge receipt of complaint/ appeal and communicate in writing follow up action.
Investigation of complaint /appeal. Implementation of corrective actions, and resolution of appeal.
Corrective actions communicated to complainant/ client. Complainant will be asks to respond within 2 weeks . Final appeal decision communicated along with evidence of decision.
Close out to be approved by complainant, if approved complaint/ appeal is closed
out and archived . If satisfactory close out cannot be reached the complaint/ appeal
is escalated to JAS-
Client submits application for certification
Certification Planning/ Conducting Audits
Initial Certification Decision
|Disability Services Certification|
|Benefits of Certification|
|Impartiality & Confidentiality|